CUSTOMER SUPPORT
Frequently Asked Questions
Find answers about accounts, ordering, payment coordination, products and delivery.
Ordering
How do I place an order?+
Create an account or sign in, choose your products and specifications, then submit your contact and shipping details. No payment is collected on the website.
Do I need an account to order?+
Yes. Registration is required before an order request can be submitted.
Can I change an order after submitting it?+
Contact customer service as soon as possible and include your order number. Changes depend on the order status.
Payment & pricing
How do I receive payment instructions?+
After submitting your order, select the WhatsApp button on the confirmation page. Your prepared message will include the order number, product list and total.
Which currencies can I view?+
You can display indicative prices in USD, EUR, GBP, CAD or AUD using the currency selector in the header. Final payment terms are confirmed by customer service.
Products & delivery
Can I request product documentation?+
Available product and batch documentation can be discussed with our team before fulfillment.
How is shipping arranged?+
Shipping options, expected handling time and tracking details are confirmed by customer service based on the destination and order.
Who are the products intended for?+
Products displayed in this catalog are intended strictly for qualified laboratory research use. They are not intended for human or veterinary use.